Team leadership

A good team leader is worth their weight in gold. Finding a team leader who is able to take on the extensive tasks involved in the role such as prioritising issues, identifying responsible members of the team to tackle them and coaching, directing, supporting or delegating to these team members is, to say the least, often a bit tricky.

Yet, the problem with finding good team leaders is that people often use the wrong tools to find them.

The company that finds a way of consistently appointing good team leaders will have a significant competitive advantage. Team leaders have a huge influence on the success, good or bad, of a company.

If we accept the fact that a good team leader is more of a personality issue than a skill then it makes sense that personality should be the primary tool used to identify team leaders. Yet most employers still use CV, work experience and application forms when trying to recruit good team leaders.

Often they are appointed from inside the company the assumption being that someone good on the desks will therefore be good as a team leader. However there is no correlation and quite often you just end up losing a good person from the desks.

This is an area that online psychometric profiling experts PeopleMaps have solved and the results are clearly explained in this short video:

Team Leaders from Martin Gibbons on Vimeo.

The solution relies on the new benchmarking tool but essentially means you can hire the right personality for the job.

The report is available in your account (which is free to set up), simply sign up and use the ContactCentreRecruitment profiling service. Remember ConatcCentreRecruitmantsolutions require no consultancy or training to use – so no costs are incurred for these.