A very insightful article in The Economist on Contact Centre Operations in a Down
Economy. Among the recommendations is; ‘Hiring and assessment tools, for example, are often overlooked—the on-boarding process is rarely automated. One way to reduce recurring training and recruitment costs, though, is to use software or services that ensure that you are hiring the right people for the job in the first place’, you bet ….click here to read the full report.
Psychometric Profiling Solutions for Contact Centres
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I must say this is a great article i enjoyed reading it keep the good work